Please browse our shipping, returns, and consultation FAQs below.
Payment + Shipping
We accept all major credit cards including Visa, Mastercard and American Express. We do not accept paypal, venmo or Care Credit.
We offer USPS standard shipping for $7.50. If you place your order before 12PM on any weekday, you may choose to overnight your order via FEDEX Ground for an additional $35.
If everything is running smoothly, it will take up to 2 business days to process your order. It will take 5-7 business days after your order is processed to receive your order if it is shipped USPS standard shipping.
If you place your order before 12PM on any weekday, you may choose to overnight your order via FEDEX Ground for an additional $35.
Return & Refund Policies
We hope that you will be happy with your order. If you wish to return your product, you may do so provided that the item(s) are unused and complete with the original packaging.
We want you to love your skincare products. If you find yourself needing to return or exchange your purchase, please reach out to us at firstname.lastname@example.org within 30 days of receiving your order to initiate the process. Please be aware that after 30 days from your purchase date, products cannot be returned or refunded. To facilitate a return, the product must be at least 3/4 full.
Your well-being is important to us; if you experience any adverse reactions to our products, kindly contact us immediately at 615-835-3220.
We appreciate your understanding and are here to assist you further if you have any questions or concerns.
For all returns, please email email@example.com with your order number.
Please return your items to:
attn: Online Returns
1195 Old Hickory Blvd Ste 200
Brentwood, TN 37027
We aim to process your return within 7 working days of receipt into our office.
Skincare Consults at REN
If you are not sure which products are the best for your skin, schedule a cosmetic consult with one of our expert providers.
Schedule online here: https://rendermatology.com/appointment/
If you have any additional questions, please email firstname.lastname@example.org and we will get back with you in 1-2 business days.