Please browse our shipping, returns, and consultation FAQs below.
Payment + Shipping
We accept all major credit cards including Visa, Mastercard and American Express. We do not accept paypal, venmo, Care Credit or Apple Pay at the moment.
We offer USPS standard shipping for $7.50. If you place your order before 12PM on any weekday, you may choose to overnight your order via FEDEX Ground for an additional $35.
If everything is running smoothly, it will take up to 2 business days to process your order. It will take 5-7 business days after your order is processed to receive your order if it is shipped USPS standard shipping.
If you place your order before 12PM on any weekday, you may choose to overnight your order via FEDEX Ground for an additional $35.
Return & Refund Policies
We hope that you will be happy with your order. If you wish to return your product, you may do so provided that the item(s) are unused and complete with the original packaging.
If you need to return or exchange your product or packages, please reach out to firstname.lastname@example.org to initiate a return within 10 days of receiving your purchase. After 10 days, we are happy to issue you an exchange or in-house credit for your return. 30 days after the purchase date, items purchased on shop.rendermatology.com or in the offices of REN Dermatology may not be returned and will not be refunded.
All in-house credits expire 2 years from the date they are issued.
If you have an adverse reaction to any of our products, please contact us at 615-835-3220.
Please note: Products that are less than ¾ full cannot be returned.
For all returns, please email email@example.com with your order number.
Please return your items to:
attn: Online Returns
1195 Old Hickory Blvd Ste 200
Brentwood, TN 37027
We aim to process your return within 7 working days of receipt into our office.
All in-house credits will be issued and kept on file with the original purchaser's information unless otherwise indicated.
Skincare Consults at REN
If you are not sure which products are the best for your skin, schedule a cosmetic consult with one of our expert providers.
Schedule online here: https://self.schdl.com/patient/987
If you have any additional questions, please email firstname.lastname@example.org and we will get back with you in 1-2 business days.