FAQs

Please browse our shipping, returns, and consultation FAQs below.

Payment + Shipping

We accept all major credit cards including Visa, Mastercard and American Express.  We do not accept paypal, venmo, Care Credit or Apple Pay at the moment.

We offer USPS standard shipping for $8.50. If you spend over $150, your standard shipping is FREE. If you place your order before 2PM on any weekday, you may choose to overnight your order via FEDEX Ground for an additional $27. Pick up at either office is available upon request.

If everything is running smoothly, it will take up to 2 business days to process your order.  It will take 5-7 business days after your order is processed to receive your order if it is shipped USPS standard shipping. UPDATE: December 2020, REN Dermatology can not guarantee packages will be received by December 24, 2020.  Shipping times are very unpredictable this Holiday Season.  Please allow more time than usual to receive your package.

If you place your order before 2PM on any weekday, you may choose to overnight your order via FEDEX Ground for an additional $27.

Return & Refund Policies

We hope that you will be happy with your order. If you wish to return your product, you may do so provided that the item(s) are unused and complete with the original packaging. 

If you need to return or exchange your product or packages, please reach out to orders@rendermatology.com to initiate a return within 10 days of receiving your purchase. After 10 days, we are happy to issue you an exchange or in-house credit for your return. 30 days after the purchase date, items purchased on shop.rendermatology.com or in the offices of REN Dermatology may not be returned and will not be refunded.

All in-house credits expire 2 years from the date they are issued.

If you have an adverse reaction to any of our products, please contact us at 615-835-3220.

Please note: Products that are less than ¾ full cannot be returned.

For all returns, please complete the Return column on your Invoice. Place the Return paperwork along with the items you wish to return. The products must be returned unused and in perfect condition complete with original packaging so take care to ensure you have securely packaged up your return.

We recommend that you use a fully tracked service with any reputable carrier for your return. Please keep hold of your proof of postage receipt so you can ensure that your return reaches us successfully.

Please return your items to:
REN Dermatology
attn: Online Returns
155 Covey Drive, Suite 200
Franklin, TN 37067

We aim to process your return within 7 working days of receipt into our warehouse, you will receive an email confirmation once your return has been received and your refund completed. Please include your return paperwork in your return. If it is not included, allow an additional 10 days to process your return.

Your refund will be made via your original method of payment. We advise that it may take up to 15 working days for the funds to be reflected in your account.

All in-house credits will be issued and kept on file with the original purchaser's information unless otherwise indicated.

Skincare Consults at REN Dermatology

If you are not sure which products are the best for your skin, schedule a phone consult with one of our providers. To set one up, email hello@rendermatology.com 

Email hello@rendermatology.com or call 615-835-3220 to set up a consult.

The $75 booking fee goes toward the evaluation of your skincare routine by one of our board-certified dermatology providers.  They will go over your current routine, your skincare goals and a recommended course of treatment.  If you purchase any of the recommended treatments the same day as your consult, you will receive a percentage off of your purchase. 

Other questions?

If you have any additional questions, please email orders@rendermatology.com and we will get back with you in 1-2 business days.